“Yeah, you fucked up,” Kyle, his foreman, said as water squirted out of the copper pipe. “You’re practically forty and you can’t solder a joint?” “I’m thirty-five.” That’s not much better.”
Every day the dabbawallas ferry about 170,000 dabbas across the island city. Their accuracy in delivering the right lunchbox to the right person with only a colour coded symbol on the dabba is a subject of research in many business schools across the globe. For most of the dabbawallas are illiterate, yet their accuracy is rated as a sigma six or at 99.99%, which means one error in six million, on par with some of the world’s best organisations.